CDI-Cast, Communicating with physicians: How you say it matters as much as what you say



	CDI-Cast, Communicating with physicians: How you say it matters as much as what you say [Includes a review of the hospital-physician relationship assessment] New Customers: Order Now Existing Customers: Access this session now Program description This session focuses on the Asking and Coaching components of the CAMP™ Method for clinical documentation training. Because these two components are important to ensuring sustainability of any training that you conduct, it is essential to “ask” and “coach” physicians in a way that engages them. After you have identified the specific issues to be addressed using the skills from Program 1, in Program 4 you learn how to manage the conversation with physicians in a way that results in a positive outcome. Case studies from training conducted at several healthcare organizations will be used as examples. You will learn how to prepare for the best outcome in the “asking” and “coaching” portions of the program and, you will learn how to prepare extemporaneously when unanticipated questions or concerns arise. The role of the physician peer is also discussed and suggestions for the qualifications and experience of your physician peer instructor are described. Audio Sample From this Session: Session tools Job description for the physician peer documentation instructor Physician training case studies from actual experiences in documentation training Objectives Review the Asking and Coaching components of CAMP Method training Describe the methodology for preparing to “ask” and “coach” physicians during documentation training sessions Discuss the ways to manage conversations with physicians to achieve positive outcomes Describe the role of the physician peer in the training process Intended audience: CEO's, CMO's and other executive leaders Clinical documentation managers Nurse managers Case managers Quality managers Health information managers Physician documentation leaders CDI-Cast Self-assessment: Assess your program by answering a few key questions that will be provided at the end of the session. Use your responses to improve your current CDI program. Q&A: You can submit your questions on the CDI-Cast Web site. We will address as many of the questions as possible and post responses on the Web site. Responses will only be available for CDI-Cast subscribers to view. Take-aways Add one or two “asking” components to your current clinical documentation training Add one or two “coaching” components to your current clinical documentation training Anticipate at least two physician concerns and prepare a response to those concerns View All CDI-Cast Topics Order Now	Customer Access Area Topics Free Webinars FAQ Contact Order CDI-Cast™ Now About Dr. Russo
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CDI-Cast, Communicating with physicians: How you say it matters as much as what you say [Includes a review of the hospital-physician relationship assessment]