CDI-Cast, Patients, HIPAA and CDI: How and why to keep the patient at the center of the process

Program Description

Healthcare organizations have a fiduciary responsibility to keep the patient’s record and the information in it as impeccable as possible.  The patient and the patient’s record are common concerns that hospitals can use to unite the hospital with their medical staff.  In this session learn about how likely patients are to request their medical record and how likely they are to request changes and/or to understand the information in their record.  Further, learn about what you can do to help patients gain control of their information while building good public relations between them and your organization.  Become familiar with all of the web-based tools that help patients “rate their healthcare providers”. Most importantly, learn how to engage the medical staff in this process in a way that benefits the hospital, the physician, and, most importantly, the patient.

Session tools

• Checklist of patient’s rights and responsibilities in the hospital
• Checklist of patient’s rights and responsibilities in the physician office
• Directory of current web-based resources that patients can use to “rate their healthcare provider”

Objectives

• Discuss current patient initiatives to request and understand their health information
• Describe ways to help patients understand the content of their medical record
• Identify current web-based tools that patients can use to rate their healthcare providers
• Use the medical staff to help educate your patients about their medical records

Intended audience:

• Clinical documentation managers
• Compliance officers/reviewers
• Health information managers
• Physician documentation leaders
• Patient advocates
• Public relations managers
• Patient education managers
• Quality managers

CDI-Cast Self-assessment: 

Assess your program by answering a few key questions that will be provided at the end of the session.  Use your responses to improve your current CDI program.

Q&A:

You can submit your questions on the CDI-Cast Web site.  We will address as many of the questions as possible and post responses on the Web site.  Responses will only be available for CDI-Cast subscribers to view.

Take-aways

• Survey your patients about their interest in their medical records
• Conduct a mini-education session for interested patients about their medical records using the concepts described in the session
• Ask some members of the medical staff about their interest in helping to education patients about their medical records

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